Client Account Manager
Brick technology is a premier Web and Software Development Company established in 1995. We believe in exemplary customer care and offer world-class products and services, specialising in e-Commerce websites to clients turning over in excess of £1m per year.
This requires that our clients are looked after on a daily basis. Although we are an Internet business, our clients need to liaise with someone with professional common sense and practicality. Someone who can communicate with them easily and then relay their needs to our team of technical personnel who sometimes doesn't understand how to speak with human beings. That is where this role comes in and your skills needed. A person that can get things done move things along, make everything seem easy. Yes, sometimes it's like having to look after and manage children. our clients like and need to be managed and organised.
After a while and with our training and team's support, without the need for a great level of technical skills or knowledge and as always in our company with mutual respect, we hope you will grow into the role of being the first person our clients turn to when they need ideas, have a problem or simply need assurance. This position is about caring for your customers. You will not do this alone as all of us at Brick' have the same values. We need someone that is assertive can take ownership and is very organised.
Advanced specific technical skills are not required, although a moderate understanding of Microsoft Office, emails and social networking would help. The ability to speak and write UK English (and sometimes US English) is essential because mis-spellings on commercial websites do reflect a certain quality.
We meet with clients once per month, see if we've achieved our targets and goals and then set out the plan for the month ahead, this requires work on your part, for example, to send out a client's newsletter, update their social pages, come up with ideas for promotions and communicate this to the design studio, check with the technical team that support issues have been dealt with to the customers' satisfaction. You will be the bridge between the client and the geeks.
Working hours are Monday to Friday 08:45am until 5pm.
Standard Pension arrangements are in place.
Salary is negotiable and dependant upon the right candidate, but will be above Blackburn's average for this role.