Your Purchasing Rights
Our terms and conditions comply with your consumer rights* and are designed to ensure that our customers can shop easily and with confidence with Brick technology. If you have any comments, ways we can improve both products and customer services, please let us know email@example.com
These terms and conditions only apply to products and services purchased through our e-commerce web site www.brickweb.co.uk
*Brick technology are insured and licenced to trade in and abide by your statutory consumer rights in the following jurisdiction:
In all other jurisdictions we defer to the laws of the United Kingdom.
Refunds & Returns Policy
We offer a full refund if an item is faulty, not as described or doesn't do what it’s supposed to.
Items returned and received in their original condition and packaging within 14 days of delivery will be accepted for exchange or refund. You will be responsible for the shipping costs incurred in returning the goods and should ensure the items are adequately insured while in transit to us. You should phone our Customer Services department on 0345 123 6006 to get details of the address to which to return goods.
Where the goods are being returned because they are faulty or are not the goods that were ordered then, subject to the goods being returned in re-saleable condition, Brick technology Limited will refund the cost of return shipping.
with the following exceptions
- personalised items and custom-made items
- unwrapped CDs, DVDs and computer software
All prices are priced in your currency and inclusive of packaging and delivery charges to any address in UK. Other locations will incur a delivery charge where applicable. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your current order or to rectify human or system errors.
Orders from countries outside of the USA, Canada, UK or EU please call +441254277190
You may pay by any major credit card or debit card if ordering by telephone (+441254277190), or by cheque, money order, or if ordering by post. Please do not send money (notes) in the post.
If you choose to pay by credit/debit card, we will only charge your card upon despatch of goods. If you choose to pay by cheque, your cheque will not be cashed before five working days prior to dispatch of goods.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Brick Technology Limited to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavors to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Accepting orders and security
When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
Except where specifically stated, prices are inclusive of delivery to mainland UK only. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by e-mail, letter or telephone for onward shipping costs to other locations.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge of £16 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.
We will inform you by e-mail or telephone at least 48 hours prior to dispatch of our expected delivery date. We regret that we are unable to specify exact delivery times within that date. All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
Your statutory rights are not affected.
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery. Your product must be complete, unused and in “as new” condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
Your goods may be collected from the delivery address free of charge. If another method of return is used you will be responsible for the costs.
All goods are examined in detail by ourselves prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. These promises do not apply to faults caused by accident, neglect or misuse.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions only cover the Brick Technology Limited web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
Intellectual property (the software) of BrickCMS is the property of Brick technology Limited. All rights reserved.
brickweb.co.uk is a trading name of Brick Technology Limited
We do not guarantee that this web site will be compatible with all customers computers.
Brick Technology Limited owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.