Web Production Officer

I. Identification

TITLE		Production Officer
SECTION		Production Department
Responsible to		Production Manager
Salary		£14000

II. Job Purpose

You will be providing front line client project, contract and customer services co-ordination you will also assist in developing client opportunities. The main task will be to manage customer projects and contracts, ensuring that they are delivered on time and budget. You will also be responsible for ensuring that contracts are completed profitably and that variations to the original contract are charged and invoiced. You will also spot opportunities for creating additional profitable sales with existing customers. The job holder will also assist the account manager to grow accounts, help clients to visualise our solutions and ideas, sell new products were desirable whilst managing projects through the agencies resources.

III. Main Tasks

1. To offer a first point of contact for project management, handle client enquiries, establish a professional and profitable working relationship by maintaining links with clients in relation to contract management and developing new services

2.   Pro-actively manage projects/contracts and develop relationships with our existing customer base, seeking opportunities to enhance their on-line business activity through

• modification;
• additional marketing or
• Additional products offered by Brick Technology

To provide a comprehensive and up to date information service to all enquirers

To provide front line and profitable project management between the client and Brick, ensuring that all the requirements are captured and delivered as agreed

To increase income and sales from the existing client base through the actions in 2 above

To manage any complaints from clients and respond as required to the clients satisfaction

7.  To maintain our client record systems and operate procedures in relation to project management

9. To participate and contribute to in-house training

10. To undertake other duties commensurate with the post and as allocated by the managers.

Please send your CV to infobrickweb.co.uk along with a brief description of yourself.